Refund policy

Return & Replacement Policy

At Pallavai, we aim to deliver high-quality clothing to our customers. Please read our policy carefully before making a purchase.

1. No Return Policy
Pallavai does not accept returns or refunds once an order has been delivered. All purchases made through pallavai.com are final unless the product qualifies for a replacement under the conditions below.

2. Replacement for Size Issues
We provide replacement only for size-related issues.

Conditions:

• Replacement request must be made within 7 days of delivery
• The product must be unused, unwashed, and in original condition
• All tags, packaging, and labels must remain intact
• Customers will be responsible for return shipping unless the issue is from our side

3. Damaged / Incorrect Product
If you receive a damaged, defective, or incorrect product, you may request a replacement.

Requirements:

• An unboxing video is mandatory, showing the package being opened from start to finish
• The video must clearly show the package condition and the issue with the product
• Requests without a valid unboxing video may not be accepted

4. Replacement Approval
Once your request and video are verified:

• The product will be replaced with the same item or correct size, depending on availability
• If the item is out of stock, store credit or an alternative product may be offered
• Replacement is processed within 7 days of verification

5. Non-Eligible Items
Replacement requests will not be accepted if:

• The product has been used, washed, or altered
• The request is made after 7 days of delivery
• The unboxing video is missing for damaged or incorrect products

6. Contact for Support
For replacement requests or support, please contact us:
Email: contact@pallavai.com
Website: pallavai.com

Please include:

• Order number
• Clear photos of the product
• Unboxing video (required for damaged/wrong product claims)